What is the Role of HR in Customer Experience?

Published by PeoplesHR

In some ways, today’s focus on the customer experience (CX) echoes the same sentiments of the saying “the customer is always right.” Everything revolves around providing potential and existing customers with a valuable experience from start to finish. It is so important that 58% of global businesses participating in a survey perceived it to be their main competitive differentiator.

Read now to find out about the role of HR in customer experience. 

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Related Categories Workforce Management, Human Resources